RedMac Ag Services Product Specialists offer a remote diagnostics and support service for customers who grant dealer access to their connected machinery. This system enables real-time error and fault monitoring, allowing for the identification, investigation, and remote management of machinery issues whenever possible.
The remote service tool empowers dealers to detect service needs from afar, allowing them to proactively ascertain which parts may be required before sending a technician for repairs or maintenance.
Included in this system is Firmware-over-the-air (FOTA) technology, which enables dealers to deploy updates to operating firmware—often a source of faults—thereby reducing the need for a physical connection with an Electronic Service Tool (EST) for certain controllers.
Case IH AFS Connect machinery can also be equipped with a remote operator assistance support feature, enabling dealer support staff, machine owners, and managers to access the in-cabin screen remotely. This allows them to assist operators with setup and controls.
Remote Assistance establishes a real-time link between dealer staff, machine owners, managers, and the machinery operator, facilitating guidance in troubleshooting and instruction on control configuration in the cab. This feature delivers immediate support, minimising downtime from on-site visits, and offers operators—regardless of skill level—the confidence to operate equipment safely and effectively.
